Support

Need help with MultiTier Discounts? We can help with campaign setup, discount behavior, widget placement, analytics questions, and launch troubleshooting.

Contact

Email: bariis.arslan@gmail.com

Please include your Shopify store domain and a short summary of the issue.

Response time

Typical response target: within 24 business hours.

For urgent launch issues, include "urgent" in the subject line.

Best details to send

Store domain
Campaign name
Trigger type used
Expected result vs actual result
Screenshots or screen recording if possible

Common help topics

Setting up product, collection, variant, tag, price, quantity, or cart-total campaigns
Choosing between automatic discounts and code-based campaigns
Using full-set logic for bundle-style promotions
Customizing storefront widgets on product and cart pages
Understanding analytics and campaign attribution
Checking why a campaign is not applying as expected

Launch troubleshooting checklist

Make sure the campaign is active
Verify the trigger type and target products are correct
Confirm the campaign dates and usage limits
Check whether full-set mode is enabled
Republish or resave the campaign if storefront widget data looks stale