Privacy Policy

MultiTier Discounts · MerchantCanvas · Last updated: March 24, 2026

We only access the Shopify data needed to run discount campaigns, widgets, analytics, billing, and support for your store. We do not sell merchant data.

1. Who we are

MultiTier Discounts is published by MerchantCanvas. If you have privacy questions, contact [email protected].

2. Data we access

Shop details such as domain, currency, locale, and timezone
Products, collections, variants, and tags needed for campaign targeting
Discount records created or managed by the app
Order and discount usage data needed for campaign analytics attribution
Customer tag data needed for customer-segment targeting when merchants enable that feature
Session and authentication data required by Shopify embedded apps
Merchant feedback submissions such as ratings and written comments voluntarily submitted inside the app

3. Data we store

Session records and shop authentication state, with access tokens encrypted at the application layer
Campaign configuration data created by the merchant
Analytics records related to campaign usage, including pseudonymized order references
App settings such as locale and onboarding status
Merchant feedback records such as rating, message, plan, and campaign count at the time of submission

We do not intentionally store customer names, email addresses, phone numbers, shipping addresses, or unrelated personal profile data in our own analytics records.

4. How we use data

To create and manage discount campaigns
To run discount logic through Shopify Functions
To sync storefront widget data to Shopify metafields
To show campaign analytics and billing state
To provide merchant support
To review merchant feedback and improve the app

5. Data sharing

We do not sell merchant or customer data. Data may be processed by Shopify and infrastructure providers strictly to operate the app. We may also disclose information when required by applicable law, regulation, subpoena, court order, or lawful request from a public authority, or when needed to protect our rights and the integrity of the app.

Optional support chat (tawk.to): Choosing Contact support opens a separate tawk.to chat page. Messages and contact details you choose to submit are processed there to provide support; tawk.to also receives technical connection information such as your IP address and browser details. The app does not automatically send your shop identity, campaign data, customer data or Shopify authentication tokens to this service, and does not embed chat scripts in the Admin, storefront or checkout. See tawk.to's privacy policy for its processing practices. Please do not send passwords, access tokens or customer personal data through chat.

6. Data retention

While the app is installed, merchant configuration and analytics data may be retained to provide the service
After uninstall, session data is deleted promptly and shop data is removed according to our cleanup and compliance process
Merchants can request deletion by emailing us

7. Your rights

Depending on applicable law, you may request access, correction, export, or deletion of store data associated with your installation.

8. Shopify compliance

MultiTier Discounts implements Shopify compliance webhooks for data requests and redaction workflows.

9. Security

We use reasonable technical safeguards, including HTTPS, application-level encryption or pseudonymization for stored protected data, encrypted backups when configured, and restricted application-level access to stored data.

10. Cookies and technical logs

The app itself does not set standalone marketing cookies. Shopify manages embedded admin sessions. Our infrastructure and security providers may process standard technical request data such as IP address, browser metadata, timestamps, and error logs for security, uptime monitoring, abuse prevention, and debugging.

11. Updates

We may update this policy over time. The date at the top of this page reflects the latest revision.

12. Contact

MerchantCanvas
Email: [email protected]